Payment must be received before your order will be shipped. We accept all major forms of credit cards. Business checks (wholesale orders only) are accepted however payment must be received and cleared before we ship your order. There will be a $35.00 charge for any cancelled or returned checks.
Most orders are shipped via USPS Priority Mail to any destination within the United States. Any order shipping outside of the U.S.A., please contact us prior to placing your order. All orders will have delivery confirmation.
Once your order is placed, please allow in-stock items 7 business days for us to process your order and get it out to you. If any products are out of stock or your shipment is delayed for any reason, you will be notified within 24 hours of placing your order.
We generally do not allow returns once you have received your order. Each product is carefully inspected and goes through QA (quality assurance) before packaged. Returns and/or refunds are only issued upon certain circumstances. You must contact us within 3 business days of receiving your order to be considered for a refund. We want you to be 100% happy with our product so we will work with you.
For more information, please contact us directly at 361.364.9122 or email at firstname.lastname@example.org. To apply, please click "wholesale" located at the top of this page and fill out the application. You will be notified upon approval and then can start the ordering process.
We only protect stores within a 20 mile radius upon request and approval. If your store is protected, it will remain up to 3 to 6 months dependent upon your order history. For example, most orders of 20 Whimzies will fall within 3 months while those of larger orders will remain protected for up to 6 months. A new order must be placed before your grace period is up to maintain a protected status.
We do not disclose any of your information to anyone else. Your information is used solely for our use in processing your order and keeping you updated on our products and services.
All of our products are proudly designed and produced in the U.S.A.